Cumberland Valley National Bank Covid-19 Update
October 27, 2021
Our mask requirements have been lifted for both employees and customers. Our East Bernstadt and South London branches remain drive-thru only.
June 11, 2021
All branches, with the exception of East Bernstadt and South London, have opened their lobbies. We have removed the mask requirement per state and CDC guidelines.
September 21, 2020
Our London Wal-Mart Super Center Branch has been re-opened. Current hours are Mon-Sat 10am - 6pm and Sunday 1pm - 5pm.
June 29, 2020
Most of our lobbies are now open to customers! With the exception of East Bernstadt and South London branches, which are limited to drive-thru only.
The health and well-being of our customers and employees remains our top priority and we will continue to assess the situation and reopen our other lobbies when we feel it is safe to do so.
- We ask that you practice social distancing and we encourage everyone entering to wear a mask (we have masks available at the entrance).
- We will be limiting our lobby to 3 customers in the branch at one time
- For your protection, our employees will be wearing face-masks.
We encourage customers to utilize technology to conduct their banking during the COVID-19 outbreak. Our ATMs are available 24/7, as well as Online Banking, Telephone Banking and Mobile Banking. These tools can help you check balances, make payments and deposits, and more. If you need assistance signing up for online, telephone or mobile banking, please call 1-800-999-3126, or any of our local branches, and our staff will assist you.
June 23, 2020
The following locations have reopened their lobbies to customer traffic.
- London Main Office
- London West Branch
- London North Branch
- Somerset
- Corbin South Branch
- Corbin East Branch
- Berea
- Richmond North Branch
- Lexington Nicholasville Road Branch
All other branches remain drive-thru only at this time. Our Branch inside the London Wal-Mart continues to remain closed.
June 1, 2020
Our Main Office in London has reopened to customers. All other branches remain drive-thru only at this time. The health and well-being of our customers and employees remains our top priority and we will continue to assess the situation and reopen our other lobbies when we feel it is safe to do so. As always, if you need access to one of our lobbies, please call the location and schedule an appointment.
Press Release - March 20, 2020 @2:30 pm EDT
Updated 3/18/20 @ 1:30 pm EDT
Dear Valued Customers,
As coronavirus continues to impact our communities, Cumberland Valley National Bank is taking the COVID-19 outbreak very seriously. Our management team has implemented our Pandemic Response Plan to ensure the safety of both our customers and our employees.
At this time, we feel it is necessary to limit service to our drive thru windows to ensure the health and safety of our customers and employees. Our drive-thru windows will remain open and operating normally. We have one branch located inside the Wal-Mart Super Center in London and we are asking those customers to utilize our West London Branch drive thru window at this time. Supporting the social distancing measures being undertaken all across our country and world is an important step and we do not take our responsibility lightly. We will continue to evaluate the situation as it unfolds.
If you need to access your lockbox, or open an account, please contact your local branch and schedule an appointment to do so.
- As of Thursday, March 19th, 2020, all drive-thru locations are open.
- Wal-Mart Super Center London Branch will be serviced by our West London office drive thru, located at 300 London Shopping Center, London, KY.
- We are disinfecting our ATMs, drive thru, and other high-touch surfaces several times a day.
- We will re-open our lobbies and Wal-Mart branch as soon as it is deemed safe to do so. We will re-evaluate this decision daily.
- Our Pandemic Response Plan ensures that critical functions continue in the event of any disruption, with people and processes in place to provide continuous service to our customers.
- We are well-prepared and are continuing to monitor the situation and evaluate the need for additional measures to support our customers, communities, and employees.
We encourage customers to utilize technology to conduct their banking during the COVID-19 outbreak. Our ATMs are available 24/7, as well as Online Banking, Telephone Banking and Mobile Banking. These tools can help you check balances, make payments and deposits, and more. If you need assistance signing up for online, telephone or mobile banking, please call 1-800-999-3126, or any of our local branches, and our staff will assist you.
We know that many of you are facing financial insecurity and wondering how these quarantine practices will impact your businesses, your families and our communities. We want to assure you that we are here to help – we will get through this together and continue supporting each other as we have for decades. We appreciate the trust you place in us and we are prepared and ready to assist you as we move through this crisis. Please call us at 800-999-3126 if you have questions or would like further information.
Sincerely,
Elmo Greer
President, Chief Executive Officer
Online resources for COVID-19
- COVID-19.ky.gov - resources and information specific to Kentucky
- Centers for Disease Control - more information about COVID-19 & Resources CDC Guidelines
- FDIC has guidance for businesses and consumers during the pandemic FDIC Guidance for Consumers