How To: Password Reset

Online Instructions

1. Go to the CVNB Login Page(Opens in a new Window), click on the "Forgot?" link
   

   

   
   
   
   
   

   
   
   
   
   
   

2. Eter your Username and Email. If you can't remember this information, click the "Try another way" link
   
   

3. Enter your Social Security number, EIN, and enter your Account Number

4. You will receive a verification code through the method of your choice- Voice or text message, Authy, or Authenticator app

   
   
   

5. Enter the code and click Verify

6. Type in a new password and then click Update

   NOTE: Password must meet complexity requirements
   
   

7. Once to the Dashboard, you are ready to go!
   

Mobile Instructions

1. Launch the CVNB Mobile Banking app and click the Forgot? link.
   

   

   
   
   
   
   

   
   
   
   
   
   
2. Enter your Username and Email. If you can't remember this information, click the "Try another way" link
   
   
   
   
3.  Enter your Social Security number, EIN, and enter your Account Number
   

4. You will be sent a verification code through the method of your choice- Voice or text message, Authy, or Authenticator app

5. Enter the code and click Verify

6. Type in a new password and then click Update
   
   NOTE: Passwords must meet complexity requirements

7. You will be prompted to create a new passcode for this device

   • the passcode only works through the mobile application on the device it was setup on

8. If your phone supports biometric login methods (fingerprint or facial recognition), you will be presented the option to utilize those features
   

9. Once to the Dashboard, you are ready to go!