CVNB OnCall - Telephone Banking
With OnCall you can hear account balances, transaction history, transfer funds, and more - anytime, from your telephone.
- Touch tone - by pressing a number on your keypad, you can select the menu option
- Voice recognition - by pressing 8* you can say the menu option
To enroll in this service you will need the following information available:
- Social Security Number
- Date of Birth
- Account Number
- Call toll-free 844-403-9106. When calling for the first time, you will be prompted to create a PIN
- (minimum of 8 to maximum of 10 digits)
You can use the following numbers to access different features:
| Option # | Menu Option |
|---|---|
| 1 | Account Balance |
| 2 | Account History and Future Dated Transactions |
| 3 | Funds Transfer or Make a Payment |
| 4 | Debit Card or ATM Card Menu |
| 5 | Stop Payment |
| 6 | Get Bank Information |
| 7 | Report a Credit Card Lost or Stolen |
| 8 | Change CVNB OnCall PIN |
| 9 | Additional Options |
| 0 | Transfer to Operator |
Global Commands
At anytime during the call, customers can press the global commands below:
| Command | Description |
|---|---|
| 8* | Voice recognition |
| 1* | Help Menu |
| 3* | Main Menu |
| * | Go Back |
| 5* | Skip |
| # | Repeat |
| 7* | Hang Up |
| 0 | Operator |
