Frequently Asked Questions

Frequently Asked Questions

GENERAL QUESTIONS

Q: What are the bank’s locations and hours?  

A:  Find our locations and hours here


ONLINE BANKING

Q:  How do I enroll in Online Banking?  

A:  Read the Online Banking Terms and Conditions.  After reviewing the terms, access the Online Banking Application by clicking on “I Agree”.  The Application is a fillable pdf, complete the application, print and sign.  Return the Application by delivering to any of our branch locations or mailing to:  

Cumberland Valley National Bank
Attention:  Call Center
PO Box 709
London, KY 40743-0709.  
 
MORE FAQs FOR ONLINE BANKING

MOBILE BANKING & MOBILE DEPOSIT

Q:  When I try to sign into the Mobile Banking App for the first time, I receive a message that it’s not active. 

A:  In order to use the Mobile Banking App, you must first enroll by logging into your Online Banking account. Log in to your Online Banking, go to Options > Mobile Settings > and follow the instructions to complete the enrollment.  This step must be completed before you will be able to successfully login through our CVNB Mobile Banking App.

Q:  Hodo I use Mobile Deposit?

A:  You must first be enrolled to use our Mobile Banking App.  Once enrolled, log into the Mobile Banking App and select Depositsfrom the menu, enter the required information.  The service will show as disabled, until approved by the bank.  Once your request is approved, you will receive a confirmation by email.  Mobile Deposit Terms and Condition Agreement

Q:  Is there a limit on the number of checks or dollar amount I may deposit by Mobile Deposit?  

A:  Yes, there are limits on the number of checks and dollar amount that may be submitted by Mobile Deposit.  See the limits below.

Consumer Mobile Deposit Limits

Daily Check Limit:  10                            
Daily Dollar Amount:  $2,500 
Monthly Check Limit:  25
Monthly Dollar Amount:  $10,000
 
Commercial Mobile Deposit Limits
Daily Check Limit:  20                                        
Daily Dollar Amount:  $10,000 
Monthly Check Limit:  60
Monthly Dollar Amount:  $25,000

  

Q:  What if I need my limit(s) raised for Mobile Deposit?  

A:  Contact CVNB Customer Service at 800-999-3126.    

MORE FAQs ABOUT MOBILE BANKING


ONLINE BILL PAY

Q:  How do I enroll in Bill Pay?  

A:  You may self-enroll in Bill Pay by clicking on the “Bill Pay” tab, then follow the prompts to enroll.  Your enrollment will be held, until approved by the bank.  This usually occurs within one business day.  

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