CVNB Open Positions
CVNB provides a great environment for our employees, as well as competitive wages and benefits.
Full-Time Teller - Lexington, KY
Job Type: Full-time | Lexington market area
We're looking for a detail-oriented individual with a pleasant disposition, friendly smile, and at least 1-year of Teller experience to serve as a teller in our Lexington Market Area.
Call Center Customer Service Representative
Job Type: Full-time | London market area
Primarily responsible for answering incoming telephone calls and assist customers with a variety of account and card related questions. Provides customer assistance with bank related services and products. Answers customer questions and responds to complaints. Assists with answering the switchboard and transferring customer calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist customers with questions related to their accounts.
- Assist customers with inquires related to Online, Mobile and Telephone Banking.
- Assist customers with inquires related to Debit Card, Credit Card and Prepaid Card accounts.
- Assist customers with payments of loans, credit card and other bank services.
- Assist customers with inquires related to bank products and services.
- Processes Electronic Banking Applications.
- Processes credit references.
- Processes return mail.
- Assist with answering incoming calls received through the switchboard.
- Key entry input of General Ledger ticket descriptions.
- Other Call Center responsibilities may be assigned.
- Assist the Call Center Manager as needed.
QUALIFICATIONS:
Communication skills:
- Ability to respond to verbal requests;
- Strong customer courtesy and verbal skills.
Customer Service skills:
- Ability to interact with customers over the telephone;
- Strong knowledge of bank products and services;
- Reasoning Ability;
- Ability to perform mathematical skills;
- Ability to work under pressure;
- Good computer skills.
Language skills:
- Ability to read and interpret documents;
- Ability to perform written correspondence.
To apply for an open position, please indicate what job you are applying for and send your resume to our HR Director using the link below.
Cumberland Valley National Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
