Frequently Asked Questions

Frequently Asked Questions

Online Banking

Frequently Asked Questions

Q. What kind of browser do I need to have?
A.  CVNB Online Banking supports Microsoft Edge, Internet Explorer 11, Firefox, Safari and Google Chrome. Some browsers need to verify that your version supports SSL encryption. For added security, we recommend that you download the latest browser version, which supports 128-bit encryption.

Q. How do I know if my browser utilizes 128-bit encryption?
A. Select the "Test Browser" button on the Online Banking sign on page.

Q. Must I have "Cookies" enabled to use Online Banking?
A. Yes, your browser must accept "Cookies" to utilize this service. Each browser version handles "Cookies" uniquely. Please check with your browser software manufacturer to determine how to verify that your settings will accept "Cookies". Most browsers default to accept "Cookies".

Q. What happens if I don't log off of the system?
A. Online Banking has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using Online Banking, you will have to log in again to resume banking.

Q. What happens if I forget my Online Banking PIN?
A. You are allowed 3 attempts to enter your PIN. If unsuccessful after the 3rd attempt, you will be locked out of Online Banking. Access may be regained by calling Customer Service during regular business hours at 1-800-999-3126.

Q. Should I change my Password occasionally?
A. Yes. We use a high authentication routine and we recommend changing your Password every thirty (30) to forty-five (45) days. We may require you to change your Password at least every one hundred and eighty (180) days. We strongly discourage you from selecting passwords of information that may be widely available concerning your identity.

Q. When viewing my current transactions, why do I see electronic transactions and Online Banking transfers duplicated?
A. You may see the electronic transactions, which include Online Banking transfers, twice during our end of day processing. End of day processing is required for your transactions to be updated. This process begins each banking evening and lasts several hours. The duplicate transactions will disappear at the end of the processing day.

Q. How much account transaction history will I be able to view?
A. Generally, the current statement cycle and the previous statement cycle.

Q. How much does Online Banking for consumers cost and when will I be charged for the service?
A. Online Banking and Bill Pay are free.

Q. How do I add or delete accounts to my existing Online Banking relationship?
A. By using the Online Banking Application and Agreement or by contacting  Customer Service at 1-800-999-3126, via e-mail at CVNetCenter@cvnb.com or by visiting any CVNB branch office. Please mail the completed form to us at: CVNetCenter™, P.O. Box 709, London, KY, 40743-0709 or drop it off at any branch office.

Q. How do I add the optional Bill Pay service?
A. Log into your Online Banking account and click on the Bill Pay tab.  Select enroll, enter your account information, review and accept the Bill Pay Terms and Conditions.  Once we have completed the verification of your account, you will have access to the Bill Pay service to schedule a payment.  

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